Terms & Conditions

These terms and conditions ("Terms") govern your use of The Healing Ground ("we", "us", "our"), our premises, our website and booking portal, and every class, treatment, therapy session, membership, workshop, event and room or studio hire we provide.

By booking, attending, hiring a space or creating an account with us, you confirm that you have read, understood and agreed to these Terms. If you are booking on behalf of another person or an organisation, you confirm you have authority to accept these Terms on their behalf.

We may update these Terms from time to time. The version published on this page at the time of your booking is the version that applies. Material changes will be notified by email to account holders where reasonably practicable. Last updated: 17 August 2026.

The Healing Ground is a wellbeing centre offering therapy rooms, a yoga and movement studio, contrast and recovery therapy facilities, community space and a café environment, together with space hire for independent practitioners and teachers.

• Address: 123 Example Street, Pontardawe, South Wales
• Email: info@thehealingground.uk

Independent practitioners and teachers who hire our spaces operate their own businesses. Where a treatment or class is delivered by an independent practitioner, your contract for that service is with them; your contract with us relates to access to the premises, facilities and booking systems.

Some parts of our service — including the booking portal, room hire and practitioner profiles — require an account. You must be at least 18 years old to hold an account. Under-18s may attend classes and treatments only where the activity is expressly open to them and with the written consent and, where required, attendance of a parent or guardian.

You are responsible for keeping your login details confidential and for all activity carried out under your account. You must give accurate, current and complete information, including billing details, health information relevant to your participation and professional credentials where you are hiring space as a practitioner.

We may suspend or close an account where information provided is inaccurate or misleading, where payment is overdue, or where behaviour breaches these Terms or our community standards.

A booking is confirmed only when you receive a confirmation from us or the booking appears as confirmed in your account. Requests submitted through the portal, by email or in person are not confirmed until then.

• Classes and courses: booked per session or per block. Places are limited and allocated on a first-come basis.
• Therapy and treatment appointments: booked with the individual practitioner delivering the session.
• Therapy room ad hoc hire: hourly or sessional hire of a therapy room by a practitioner.
• Studio, workshop and event hire: quoted individually and confirmed in writing, with a deposit payable to secure the date.
• Teacher-led class slots: recurring studio slots held for a teacher under an agreed schedule.

Please arrive in good time. Sessions start and finish at the times booked; late arrival does not extend a session, and we may refuse late entry to a class or treatment where doing so would disrupt others or compromise safety.

Prices are those displayed at the time of booking and are inclusive of VAT where applicable. We may change prices for future bookings; confirmed bookings are not affected.

• Pay As You Go: payment in full is taken at the time of booking. A booking is not held until payment is received.
• Approved Account Holders: approved practitioners and teachers may book against an account and be invoiced periodically. Invoices are payable within the terms stated on the invoice unless agreed otherwise in writing.
• Workshops and events: a deposit of 25% of the agreed hire fee is payable to secure the date, with the balance due before the event unless agreed otherwise in writing.

Payments are processed by our payment provider. We do not store full card details. Where an invoice remains unpaid after its due date we may suspend further bookings, cancel held slots and recover reasonable costs of collection, together with statutory interest where permitted by law.

Accurate billing information — including name, business name, billing address and contact email — must be kept up to date in your profile so that we can invoice correctly.

Cancellations must be made through your account or in writing to us. The time of cancellation is the time we receive it.

• Classes and treatments: cancel at least 24 hours before the start time for a full refund or credit. Cancellations inside 24 hours, and non-attendance, are charged in full.
• Therapy room hire: cancel at least 48 hours before the booked slot for a full refund or credit. Cancellations inside 48 hours are charged in full.
• Recurring teacher slots: at least 14 days' written notice is required to release or amend a recurring slot.
• Workshops and events: deposits are non-refundable. Cancellation within 28 days of the event date is charged at the full hire fee; cancellation earlier than 28 days is charged at the deposit only.

If we cancel or materially change a session, class or hire for any reason, you may choose a full refund or a credit of equal value. We are not otherwise liable for costs you incur as a result of a cancellation, such as travel or accommodation.

Nothing in this section affects your statutory rights, including any right to cancel a distance contract where that right applies. Where you ask us to begin a service within a statutory cancellation period, you may be charged for the service provided up to the point of cancellation.

Our classes, treatments and recovery facilities support general wellbeing. They are not medical treatment and are not a substitute for advice, diagnosis or care from a qualified medical professional. Never delay seeking medical advice because of something offered, said or written here.

You must tell us and your practitioner or teacher about any medical condition, injury, allergy, medication, pregnancy or recent surgery that may affect your participation, and update that information if it changes. You take part at your own risk and are responsible for working within your own limits and stopping if you feel unwell.

Contrast therapy, sauna, ice bath and similar recovery facilities carry particular risks and are not suitable for everyone — including, for example, people with cardiovascular conditions, uncontrolled blood pressure, epilepsy, or who are pregnant, or who are under the influence of alcohol or drugs. Use of these facilities is subject to a separate health declaration, induction and the posted safety rules, all of which must be followed.

We may refuse or end a session where we reasonably believe participation is unsafe for you, for staff or for others. Fees may not be refundable where a session is ended for safety reasons arising from information you did not disclose.

Practitioners and teachers hiring our spaces are independent and self-employed. Before hiring you must provide, and keep valid, evidence of relevant qualifications, professional membership where applicable, current public liability and professional indemnity insurance, and any DBS check required for work with children or vulnerable adults.

• You are responsible for your own clients, records, consent, safeguarding and compliance with your professional body's standards.
• You must leave rooms clean, ventilated and set as you found them, and remove clinical or hazardous waste in line with your obligations.
• You may not sublet, share or transfer a booked space without our written consent.
• Advertising and signage on our premises, and use of our name or logo, require our prior written approval.
• Overrunning into another practitioner's slot may be charged at the applicable hourly rate.

We may withdraw approved account status or refuse future hire where insurance lapses, where standards are not met, or where conduct puts clients, staff or the centre at risk.

We ask everyone to treat the building, staff, practitioners and each other with respect. Discrimination, harassment, aggressive behaviour, or attending under the influence of alcohol or unlawful drugs will result in removal from the premises without refund and may end your account.

Please follow staff instructions, posted safety notices, fire procedures and any studio or facility rules. Smoking and vaping are not permitted anywhere on the premises. Photography or filming in treatment spaces or classes requires the consent of everyone present.

Personal belongings are brought onto the premises at your own risk. Please do not leave valuables unattended; lockers or storage, where provided, are not guaranteed secure. You are responsible for the cost of repairing damage you or your guests cause beyond fair wear and tear.

Children may attend only sessions expressly designated as suitable for their age group and must be supervised by a responsible adult at all times outside the session itself. Practitioners working with children or vulnerable adults must hold appropriate safeguarding training and clearance and follow our safeguarding policy, available on request.

We process personal data — including booking, billing and, where you provide it, health information — in line with UK data protection law and our privacy notice. Health information is only used to keep you safe during sessions and is shared only with the practitioner delivering your session, unless we are required to share it by law or in an emergency.

Practitioner profiles that you choose to publish, including your name, photograph, biography, modalities and links, are visible to the public. You control what appears there and may unpublish it at any time through your account.

To exercise your data rights, or for any privacy query, contact us at info@thehealingground.uk.

The Healing Ground name, logo, website content, imagery, class descriptions and booking system are owned by us or our licensors and may not be copied, reproduced or used commercially without written permission. Content you upload to your profile remains yours; by uploading it you grant us a non-exclusive licence to display and promote it in connection with the centre.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited.

Subject to that, we are not liable for loss or damage that was not foreseeable, for business losses such as loss of profit, income or opportunity, or for the acts, omissions or professional advice of independent practitioners and teachers using our spaces. Our total liability in connection with a booking is limited to the fees paid for that booking.

We are not liable for failure to provide a service caused by events outside our reasonable control, including utility failure, extreme weather, fire, flood, damage to the building, or restrictions imposed by public authorities. In those cases we will offer a credit or refund for the affected booking.

We would rather hear from you than have you leave unhappy. Please raise any concern with a member of the team or email info@thehealingground.uk. We aim to acknowledge complaints within five working days and to respond fully within twenty-eight days. Complaints about the clinical content of a treatment should also be raised with the practitioner and their professional body.

If any part of these Terms is found to be unenforceable, the remaining provisions continue in force. Our failure to enforce a term is not a waiver of it. You may not transfer your rights under these Terms without our consent; we may transfer ours as part of a business transfer.

These Terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute, save that if you live in Scotland or Northern Ireland you may bring proceedings in your local courts.